Media Release | Wednesday, December 5, 2012
TRAINS GETTING LATER AND DIRTIER UNDER BARRY O'FARRELL
COMPLAINTS UP 10 PER CENT ON LAST YEAR
The Auditor General has revealed CityRail trains are getting later and dirtier under the O'Farrell Government and as a result – passenger complaints have increased by a whopping 10 per cent to 29,219 this year.
During eight peak hour periods in the past year, less than 60 per cent of the train network operated on time with train reliability at its lowest level in four years.
"Today's report confirms what train commuters already know – trains are getting later, dirtier and more crowded under Barry O'Farrell," said Shadow Minister for Transport, Penny Sharpe.
"More than six per cent of trains on the CityRail network arrived more than five minutes late in 2011/12 – the worst on time running in four years.
"Seven out of 16 train lines failed to meet the 92 percent on time running target – a disgraceful performance.
"The worst performing train lines are the Western, Southern Highlands, Newcastle/Hunter, South, East Hills, South Coast and Northern via Strathfield lines.
"Meanwhile, according to the Auditor General's report today, complaints about dirty trains and stations have increased by a whopping 26 per cent.